Operations Manager - Lending (Ballarat)

Ballarat

M Group Lending Ballarat is seeking an Operations Manager to lead and optimise lending operations across the Australian and our Manila administration team. This is a leadership role suited to someone who thrives on process improvement, people leadership and operational excellence.

M Group are a busy, well-established business who provides an extended range of specialised services including Accounting, Financial Planning, Legal, Lending and Marketing Services.


We understand the importance of offering reliable, superior service to all our clients. We offer a diverse, inclusive and flexible working environment where you are nurtured and mentored alongside our senior team members to help you achieve your best while maintaining mutual respect and support for all.


Our FS360 program assists our clients on their journey to financial security and lives at the centre of everything we do. Our team is over 230 strong, so the opportunity to learn from the many team members in our multiple divisions is beneficial to your career.

To apply for this role, please send a covering letter and your resume to Neil McCahon.

Responsibilities

Reporting to the Director of Lending, you will be responsible for:

• Leading end to end lending operations and workflow management

• Driving process improvement, efficiency and compliance across the loan lifecycle

• Leading, coaching and developing high performing teams (Australia & Manila)

• Ensuring consistent service standards, quality outcomes and regulatory compliance

• Overseeing commission processing, reporting and operational performance metrics

• Supporting business strategy and operational projects

Required Skills

• 4–5+ years’ experience in mortgage broking or financial services (Essential)

• High attention to detail with strong organisational and time management skills (Vital). 

• Strong end to end loan processing and operational management experience

• Proven people leadership and performance management capability

• Highly organised, process driven and improvement focused

• Strong communicator with the ability to influence stakeholders

• Experience with CRM systems, workflow tools (e.g. Karbon) and Xero highly regarded

• Cert IV / Diploma in Finance or Mortgage Broking desirable (not essential)

Benefits

• 5th week of annual leave + Volunteer Day each year

• Flexible working arrangements

• Competitive remuneration based on experience,

• Leadership support and professional development

• Supportive, collaborative and values driven culture

• Opportunities across our national office network


Are you ready for an exciting new challenge?


To apply, please submit your application with a cover letter and résumé to neil.mccahon@mgroup.partners or for a confidential discussion, please contact Neil McCahon on 0353307200.


*Previous applicants need not apply.

Why M Group?


M Group are a busy, well established business hub who provides an extended range of specialized services from personalized taxation and business advise to legal, financial planning, loans & finance, agri-business and marketing services.


We understand the importance of offering reliable, superior service to all our clients. We offer a diverse, inclusive and flexible working environment where you are nurtured and mentored alongside our senior team members to help you achieve your best while maintaining mutual respect and support for all.


Our team is over 230 strong, so the opportunity to learn from the many team members in our six divisions is beneficial to your career.