Geelong Home Loans team receive great 5 star review!

Recently our Geelong Home Loans team received a great 5-star Google Review from a satisfied client.

We're thrilled Liam, Tash and Sanjana were able to turn a challenging experience into a positive outcome and help secure approval so quickly. Amanda's kind words about our team's professionalism, care and commitment mean a lot, and we're grateful for the opportunity to support our clients.

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I’m so pleased to leave this review for the team at M Group after a first class experience in refinancing my mortgage from a private lender over to a bank. I came to them after a woeful experience with another Geelong brokerage firm who made multiple mistakes and misjudged my loan application.

Feeling very discouraged, I made the call to M Group and spoke with Sanjana who patiently listened to my situation and made me feel at ease as she booked me in for a consultation with Liam Nankervis.

I didn’t know what to expect, but I needn’t have worried, as I was met with such professionalism, knowledge and attentiveness as Liam sought to understand my goals. He clearly came prepared, shedding light on why my application via the previous broker likely failed and putting a confident plan forward with one of two potential new lenders best suited to my circumstances.

What I really appreciated is that Liam and the team demonstrated a genuine duty of care, recognising the poor experience I had with the previous broker and resolving to give me a better experience and outcome.

I left the meeting feeling empowered and optimistic, yet I couldn’t have imagined just how quickly they could turn things around. The difference was night and day: my application through the previous broker was sitting in limbo for 20+ days after submission.

Once Liam and Tash submitted my new application, it was approved in 2 HOURS. I mean, what more could you ask for?

I was so impressed with the outcome, which is testament to their meticulous preparation and dedication. And in the lead up to settlement day, Tash was incredibly responsive to my questions, liaised with my solicitor and made the whole process seamless. I’ve heard people talk about the difference between an amateur broker vs a professional broker and now I understand it first-hand. Liam, Tash, Sanjana (and the whole team at M Group) are superstars and I honestly couldn’t fault them on anything.

They went above and beyond for me and I feel really fortunate to have found such a skilled and caring group of people - I wouldn’t go anywhere else for lending. Whether you have straightforward lending needs or an unconventional situation like I did, I highly recommend you go straight to the professionals - M Group Lending Geelong!"

~ Amanda (client)